In-stock items
If you would like to exchange or return an item please contact us by email at returns@shopbeachnut.com or by phone (757)-428-1088. Have your order number handy and please let us know the reason for the return or exchange. Please do not return items to our Virginia Beach address without prior authorization as some returns may have to be shipped back directly to our suppliers. For returns on all lamps, chandeliers, sconces and shades that are not defective, we are required to charge a 25% restocking fee. Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 7 days for a exchange or store credit. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it can not be resold, the order will be sent back to you and additional shipping charges will apply. Shipping and gift wrap fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.

Holiday Returns: We have a special return policy for items bought during the holidays. For items purchased from November 1, 2008 through December 2008, the return/exchange date is extended out to January 15, 2008. Please note that the holiday return policy refers to in-stock items ONLY and all the policies above still apply.

Phone in orders
Placing an order through our shopping cart is as secure as ordering by phone, but we realize that sometimes you may have questions and want to speak to a real person. Please call our customer service number at: (757) 428-1088 Monday through Friday between the hours of 9 am – 5 pm EST. If no one is available to assist you or if it is after hours, please leave a detailed message and we will return the call as soon as possible.

Backorders
Every so often customer demand exceeds our supply. If after placing an item in your shopping cart you see a backorder notice, more stock is expected in soon that we will look forward to shipping out to you. You can choose to continue with the order and pay for the item, in which case we will contact you by email to let you know the expected date of delivery. If you do not want to wait until the due date, you may cancel the order and your card will not be charged.

Gift certificates
The Beach Nut gift certificates are wonderful items to send to friends and relatives. Available in the amount of your choice. At this time gift certificates may only be used in our store or by placing a phone order.

Returning or exchanging “Free Shipping” items
Several of our product lines feature free shipping. If for any reason you need to return an item that had free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined on our shipping page. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost.

Your feedback
We’d love to hear your thoughts, comments and suggestions. Maybe you’ve found something irresistible you want to share with us or want to see on our web site. Please contact us via email or call our customer service number. We look forward to hearing from you!
The Beach Nut
415 Atlantic Ave
Virginia Beach VA 23451
757-428-1088

Supplier inquiries
For further information on any of our suppliers, artisans or craftsmen including applicable warranty information please email us.

Press inquiries
Please contact us at: mariahstanding [at] shopbeachnut.com with any press inquiries and we will be pleased to assist.

Report technical issues
For any problems with our website please contact our webmaster at: webmaster [at] shopbeachnut.com